❓ Frequently Asked Questions
Q: Are you a manufacturer or trader?
A: We are a manufacturer. You are sincerely welcome to visit us, and we can conduct a video conference first if it is more convenient for you.
Q: What are your main products?
A: We currently supply planetary gearboxes, harmonic gearboxes, steering gearboxes, RV cycloidal pin-wheel gearboxes, worm gearboxes, servo motors, stepper motors, electric cylinders, slides, and couplings.
Q: How do I select a suitable gearbox?
A: Please provide your motor details or drawings along with the working conditions, load, output torque, speed/reduction ratio, and backlash. We will then recommend the most suitable model.
Q: Can I get 3D and 2D drawings?
A: Yes, we provide standard drawings. The input size of the gearbox can also be customized to fit different motors.
Q: Do you offer individual design services?
A: Yes, we can design products individually for our customers, though this may involve mold development costs and design charges.
Q: What is your lead time?
A: We maintain stock for regular standard products. If out of stock, it typically takes 15-20 days. Customized products may take longer, but we are flexible depending on the order.